Customer Service
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Price and availability information is subject to change without notice. All sales are in Canadian dollars.
We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To start a return, you can contact us at books@iguttaq.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Unfortunately, we cannot accept returns on sale items or gift cards.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase. Shipping costs are the customer's responsibility.
You can always contact us for any return questions at books@iguttaq.com. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right. Refunds We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, too. |
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